Job offer: Shop assistant (34 hours) in Madrid

DO YOU WANT TO JOIN THE ACUS TEAM?

ACUS is a jewelry and accessories brand born online through social networks in 2015.

Our commitment is to ensure that all our customers find the perfect accessory for every occasion. We are passionate about design and fashion.

The brand was created by Elena, a young architect, who continues to lead it. Today, we are a small, young, close-knit team with a great atmosphere.

Our premise is clear: good people before good resumes .

If you love brands born in the digital age, believe in the power of detail, and are passionate about treating each customer as if they were unique… perhaps this position is for you.

*****

In each of our stores we strive to have a team committed to the brand's values, #acuslovers eager to serve each customer with enthusiasm.

What position are we looking for this time?

SALES ASSISTANT 34 HOURS ACUS STORE MADRID.

This is a part-time SALES ASSISTANT position , meaning in-person customer service in our stores with all the processes and tasks that this entails.

Send your CV to equipo@acuscomplementos.com with the subject line “CV for SALES ASSISTANT 34 h BALBOA”

If you fit the profile, we will get back to you with the terms and conditions. The schedule will always be agreed upon in advance and explained in detail during the interview.

SCHEDULE

The position involves an average of 34 hours per week, although the hours are not the same every week. The hours are distributed between two typical weeks that alternate, as shown in the chart:

DURATION

This is a long-term position; we are not looking to cover vacation periods or absences. We require a minimum availability of one year.

INCORPORATION

Immediate. No later than June 24.

SALARY

According to the agreement. This will be specified in the first contact upon selection.

POSITION LOCATION

Núñez de Balboa, 45. Madrid

* SUMMARY*

📍 What are we looking for?

Position: Sales Assistant (34 hours)
Location: Calle Núñez de Balboa, 45 (Madrid)
Start date: Immediate
Duration: Indefinite. Long-term (minimum 1 year)
Schedule: 34 hours per week on average (distributed in alternating typical weeks; explained in interview)
Salary: According to collective agreement + option for commissions (will be specified upon selection)

*****

DESCRIPTION OF TASKS AND REQUIRED SKILLS

TASKS YOU WILL DO

The functions that will be carried out will be diverse

✨ Main tasks in store:

Personalized attention and advice for clients
Sales and payments in store
Content creation: mobile videos for social media showcasing products from the store
Visual care of the store: shop window, display cases, order and cleanliness
Product restocking and presentation
Packaging box manufacturing
Customer service via WhatsApp and web chat (photos, recommendations)

🧩 Online office support tasks from the store (it's on the ground floor, you'll be in constant contact):

Packaging online orders and assembling boxes.
Various office tasks, coordinating with the specific needs of the ACUS online team.
Data management in Excel (simple format)

REQUIRED TECHNICAL SKILLS

Customer communication skills. Clear expression, empathy… ACUS is a brand where customers often request a lot of interaction and advice, so communication and interpersonal skills must be very high.
Knowledge of fashion, styling and image consulting.
Experience in customer service, dealing with the public and/or sales.
Ability to assemble packaging quickly.

REQUIRED PERSONAL SKILLS

Kindness, empathy, joy, and optimism
Proactivity, responsibility and problem-solving skills
With an ease in establishing relationships and bonds with people
Honesty, sincerity, and trustworthiness.
Learning ability
With a team spirit, who sees the brand as part of themselves and tries to improve and grow it through their daily actions.
Openness to change
Commitment and loyalty
Eager to work, improve, and learn. Eager to grow and contribute.

THEY ARE VALUED POSITIVELY

English, especially spoken English, to serve international clients.
Flexible scheduling for possible modifications.
Passion for sales, styling, and customer service

WHAT ARE WE LOOKING TO SEE IN YOUR APPLICATION?

GOOD PERSON. Yes, we put that first.

With values. Camaraderie. We believe that integrity and consistency in people is paramount in any area of life.

COMMUNICATION AND RELATIONSHIP SKILLS

We need you to be able to quickly and honestly establish relationships with clients, since our treatment of them is one of the pillars, one of the key pieces of our DNA.

PROACTIVITY, RESPONSIBILITY AND SELF-DEMAND

In each store and at each time, only one person appears on the schedule, so that person is responsible for all the processes that take place in the store:

- Visual
- Organization and cleanliness. Neatness
- Advice. Good customer service.
- That is why she has to be responsible, proactive, and self-demanding…
- …

VERSATILITY, ABILITY TO DEVELOP IN DIFFERENT AREAS.

At ACUS, the office and store work together seamlessly. There's extensive interaction between those responsible for each task in the office and all the store staff. Depending on your attitudes, skills, training, and aspirations, you'll contribute to a specific area developed in the office: content creation, social media, blogging, visual merchandising, etc.

ALIGNED WITH THE BRAND IMAGE

That you align with the brand's aesthetic. We are pro-truth, anti-hypocrisy. Selling a product you don't like isn't pleasant for you, it's dishonest with the customer, and it's neither logical nor beneficial for the company.

WHAT POSITION DO YOU WANT? WHAT ARE YOUR ASPIRATIONS AND FUTURE PLANS? HOW LONG WILL YOU STAY WITH THE COMPANY?

We aim for the #acusteam to have at least a year's tenure within the team. It can be much longer, even indefinitely, but we believe anything less is unhealthy for both the client and the team, and not enough time to develop a genuine commitment to the company's plans and projects.

We repeat:

;)

SEND YOUR CV to

equipo@acuscomplementos.com with the subject line “CV for SALES ASSISTANT 34H MADRID”