If a product is out of stock, it may become available again if someone pre-orders it. When that happens, we produce extra units, which is why that model is restocked.

If the item is out of stock and available for preorder, you will need to place the order and we will send it to our workshop to be made. Returns are not accepted.

If the product is not available for preorder and appears as out of stock, write to us asking about the product in question, and we will tell you if we will receive it again or if, on the contrary, it is out of stock.

If it's out of stock and will be back in stock, you can join the WAITING LIST and leave your email address. We'll notify you by email when it becomes available again.

Keep in mind that they usually only receive a few units, and other people like you who signed up for the waiting list are also receiving this email. You need to be quick so you don't miss out again.

Outlet or clearance items will not be restocked once they are sold out.

We only allow try-ons in our physical stores, as a staff member is responsible for taking the item out, giving it to you, and then cleaning it, ensuring that everything is done correctly.

However, you won't be able to try on your ACUS earrings online. If you break the protective seal to remove them, we no longer accept returns or exchanges. This seal guarantees that the earrings are new and unused.

We've been developing this for over a year to make it tamper-proof, allowing you to see the items but not remove them. With it, we can now accept exchanges and returns that would have been impossible without this packaging.

Shop with peace of mind at ACUS, see them at home, and if you're not convinced (although we should warn you that people usually tell us they're much nicer in person than in photos), return them to us.

We have a very clear policy: if an item is opened, there are no exchanges or refunds. If it's sealed, it hasn't been used because it hasn't been removed from its packaging, and it can be exchanged or returned without any problem as long as it's within the return period from the delivery date.

At ACUS we care about you.

Read more in the next question related to weight to find out how to get an idea of ​​how much they weigh.

If you navigate to each product's page, where it says "DETAILS", you'll find the WEIGHT in grams per unit. That is, the weight of a single earring. For a pair, the weight would be multiplied by two.

To give you an idea of ​​how much 6 grams weighs, take a €1 coin; it weighs 7.5 grams. So, a 6-gram earring weighs slightly less than a one-euro coin.

If you don't have a one euro coin handy, I'll give you the weight of the other coins so you can decide which one to use for the conversion and thus get an idea of ​​the weight of the earring.

2€ weighs 8.5 grams

1€ weighs 7.5 grams

50 cents weigh 7.80 grams

20 cents weigh 5.74 grams

10 cents weigh 4.10 grams

5 cents weigh 3.92 grams

2 cents weigh 3.06 grams

1 cent weighs 2.30 grams

What do you think of this method we've come up with to help you? Not being able to try it on remotely is no longer a problem for knowing your weight.

Another option is if you already have some ACUS headphones, you can check their weight and compare it with others.

If you navigate to the technical specifications of each product, where it says "DETAILS", you will find the SIZE section with the dimensions in centimeters of each piece.

On the other hand, you can get an idea of ​​how big they are from the photos of how they look.

To search by size, in the “SIZE” filters you have the following options that will filter your search, helping you find your ideal size.

• MINI: < 2 CM
• SMALL: 2 TO 3 CM
• MEDIUM: 3 TO 4.5 CM
• LARGE: 4.5 TO 7.5 CM
• XL: < 7.5 CM

Most of our rings are adjustable and open and close.

If a size is specified, you can calculate yours using the following table.

You can take the measurement with a measuring tape. If you don't have a measuring tape, don't worry, take a piece of paper approximately 1 cm wide by 10 cm long, and mark the starting point, then the ending point. Next, use a ruler to measure the distance between the two points, and you will have the measurement of your finger's circumference in centimeters. For example, if it measures 5 cm, it corresponds to size 10.

Find more information in our post “GUIDE TO DISCOVERING YOUR RING SIZE”

This video also explains how to find your ring size using a ring you already own.

Yes! If it's here, we can do it for you: “CREATE YOUR ACCOUNTS”

There you can select the model you like best and choose the colors and finish. You'll create your own little gem!

The colors, textures, size, and shape of the stone may vary from those shown in the image.

You cannot choose the shade, only the color, and this may vary from the image.

The cost of personalization is 20% more than the price of the earring + €4 handling fee.

In the data sheet for each of these products you can find more information regarding the production time as it will depend on the model and availability of the stones (around 30-45 days, max some models 90 days).

As these are personalized products, it will not be possible to make changes or returns on these products.

Once we have the finished product, we will proceed to ship it to the address provided.

You'll have ACUS devices created to your liking and tailored to your needs!

If the model you want to customize is not in the CREATE YOUR ACUS section, write us an email to shop@acuscomplementos.com and we'll see if we can make it for you.

Reservations cannot be made; reserving a product means placing the order and purchasing it.

Our products come with a 6-month warranty from the date of purchase. If you experience any problems with our jewelry during this period, please contact us.

If it has been more than six months since the purchase, please check our repair or replacement prices.

To make use of the warranty, it is necessary to keep the proof of purchase.

The warranty covers manufacturing defects. We do not cover damage caused by misuse or improper care. You can find information on how to care for the plating in our jewelry care section.

You can find more information about the warranty in our Terms and Conditions (section 10).

The handcrafted part must be given special care so as not to lose its original shine.

To prolong the life of gold or silver plating, jewelry must be cared for with great care and the following tips must be followed:

• Always store your jewelry in the pouch we provide with each product. This will prevent it from rubbing against or getting tangled with other pieces in your jewelry box. 1 pouch = 1 piece of jewelry
• Avoid contact with creams, colognes, soaps, chemicals... that will spoil the bathroom.
• Avoid getting them wet.
• Do not shower with them, bathe in the sea, swimming pool...
• Avoid wearing them on very hot days where sweat and friction can damage them (as is the case with rings and bracelets).
• Do not expose jewelry to temperature changes or extreme temperatures. Avoid direct sunlight.
• After using the piece, use a chamois cloth to clean the metal gently. This is recommended to prolong the life of the pieces.
• Silver-plated products can be cleaned with silver polish.

Over time and with use, it is inevitable that the baths will eventually wear out, but proper care of the piece can prolong its life.

If one of our pieces of jewelry has been broken or damaged and it's less than 6 months old, please contact us with your receipt and we'll help you resolve the issue. We can either replace the piece with a new one or repair it. To do so, you'll need to send it to our office or through one of our stores after obtaining prior authorization via email.

If the purchase date is more than six months but less than two years ago, please attach your proof of payment and we will review your case. We will always try to provide you with the best possible solution, as well as the lowest possible repair or replacement cost.

You can find more information about our guarantee in our Terms and Conditions (section 10).

If you need any extra nuts or accessories, you can buy them here soon.

If you need any extra stones to repair any model, write to us and we'll see if we can get them for you to buy.

If you have any questions, please feel free to contact us via email at shop@acuscomplementos.com

All our earrings are nickel-free, which is usually the metal that causes most allergies.

Each person should know if they are prone to having an allergy to costume jewelry and what materials it contains.

We primarily work with brass and bronze, and anyone purchasing our products should be familiar with their skin and how it reacts. Very few people are allergic to these materials, but we cannot guarantee it.

We do not accept returns once the item has been removed from its protective packaging, nor do we accept returns due to allergies. The purchase of the item is the customer's responsibility.

For our part, we provide detailed information in the data sheet and description of each product, specifying its material.

At ACUS we strive to have very varied and complete collections, in colors, shapes and styles to suit each person who will ultimately wear the piece.

Our jewelry is designed by two architects (Sergio and Elena), the brand's founders, along with the design teams from the workshops we work with. (You can follow our work with the hashtag #acusbyarchitects ) They handle the jewelry design, innovating every day to surprise you. We make each piece unique and special.

The initial sketches and plans are created in Spain, and then a sample is printed on our own 3D printer. This allows us to get a closer look at what the final piece will look like and to conduct tests and trials. This work is carried out in Spain by the ACUS team.

Once the design is finalized, we send it to small artisan workshops, primarily located in India (where ACUS originated from a trip), and it is there that each piece is produced. A magical country with a vast array of stones, colors, textures, and more, all native to the region. Each piece is crafted by hand. No two pieces are alike. The use of stones is the hallmark of ACUS.

ACUS designs are protected by copyright © .

You'll also find a selection of third-party products, such as Occeanis bags and the "by others" jewelry section, which we've curated to reflect the latest trends. These items are not designed or manufactured by ACUS.

To find out if a product you find on the website is manufactured by ACUS, check the product specifications under "Brand" to see if it says "ACUS" or "Other Brands." If it says "Other Brands," it means that the product was neither designed nor manufactured by us, but we sell it through our website to offer you a wider variety and more options.

We hope to continue growing and expanding our catalog with designs for all of you.

Thank you for choosing us!

#acusbyarchitects

Due to the nature of the stones and/or the dyes used, the shades may vary greatly from one unit to another and from one production run to another.

Therefore, if you want to find the perfect outfit, write to us on WhatsApp at 622363010 where we will be happy to find you a bracelet and/or ring that matches the earrings you want to buy.

Subject to stock availability*